Support

InfoPocket's End-user Support Solutions provide your enterprise with a single point of contact for all of your technology both hardware and software. We here at InfoPocket recognize that all organizations and employees are not the same so we approach each of our customers differently.

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By partnering with APC, Bitdefender, Cisco Systems, Dell, Microsoft and SonicWALL we can provide an extensive variety of expertise for your various applications and IT systems. We offer a wide range of services spanning an array of technologies at the organization and the end-user level. We manage each individual’s assets within your organization to ensure their computers, servers and other devices run at maximum efficiency, allowing your people to be more responsive to customers, colleagues, and suppliers here in Tokyo and throughout Japan.

All of our customers which InfoPocket manages under our services agreements have access to our IT Service Desk Help Desk ticket system. We provide scheduled on-site maintenance and support visits as required under the SLA; and on-call engineers for emergencies. We also provide hardware and software procurement services, along with inventory, licensing, and warranty management.

We also offer services designing infrastructure solutions for high availability and lower TCO.